Shipping & returns
Need to Return or Exchange a Product?
To return or exchange a product to OKMemory, please request a Return Merchandise Authorization (RMA).
Typically it will take 2-5 business days to process the RMA number after receiving the products.
A RMA can be requested opening a return ticket or by calling us.
Once you have received the RMA number, please ship your product to:
OKMemory
Attn: RMA Dept.
816 Towne Center Dr,
Pomona. CA. 91767. USA
Phone (toll free): 1-888-578-8889
Phone: 1-626-435-9105
Fax: 1-626-968-8912
Email: [email protected]
Warranty Information and Limitations
OKMemory provides warranty services through our resellers. Please contact the vendor from which you purchased your OKMemory product and they will gladly assist you in regards to any warranty issues. There are no other express warranties or conditions in respect to the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
Limitation of Liability
Expert knowledge and professional installation of the memory is recommended but not required. In no event shall OKMemory or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.
"Excellent and honest company. I even had to deal with their customer support since UPS did not deliver to the right office, and they were quick to overnight new memory (at their cost) when the package did not turn up. I will certainly be back, and recommend others to do so."
Reviewed By Charles
"Easy to order memory. It arrived quickly & was brand that I ordered. Installed it & it worked great. Would definitely order memory from them again - great price & service."
Reviewed By Dennis
"The memory I ordered worked perfectly, and Black Diamond had the best price I found--very happy customer."
Reviewed By Steve N
"Fasta service and excellent product, my computer works faster now. I will use this products in further upgrades."
Reviewed By Jackie O
"Good product, fast shipping. Will recommend anyone."
Reviewed By Robert K
"Reliable/Trustworthy company, I am very happy with the ram I have bought and will be buying more ."
Reviewed By Tom M
"I have bought several products from this company and all have shipped quickly and worked great. Awesome customer service also. Thanks!"
Reviewed By Evan O
"I placed an order for memory for a Dell Computer on Friday and received it Monday noon.The timely delivery was very pleasing considering it shipped from California to Ohio."
Reviewed By Mike P
"I've ordered twice from them, I encountered great service and quick shipping both times. They handled an issue that came up flawlessly, and therefore I must recommend them."
Reviewed By Dob B
"I purchased the Diamond 1GB 2-SoDIMM DDR for my Inspiron 8500. Shipping was fast, memory is better than what came with my Dell (CL2 vs CL2.5). You can't beat the price/quality. Highly recommend!"
Reviewed By Red D