Shipping & Returns

Need to Return or Exchange a Product?

To return or exchange a product to OKMemory, please request a Return Merchandise Authorization (RMA).

Once you have received the RMA number, please ship your product to: 

OKMemory
Attn: RMA Dept. 
15325 Stafford St. 
City of Industry. CA. 91744. USA 

Phone (toll free): 1-855-888-8685 
Phone: 1-626-435-9102 
Fax: 1-626-968-8912

Email:s[email protected]

Warranty Information and Limitations

OKMemory provides warranty services through our resellers. Please contact the vendor from which you purchased your Black Diamond product and they will gladly assist you in regards to any warranty issues. There are no other express warranties or conditions in respect to the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

Limitation of Liability

Expert knowledge and professional installation of the memory is recommended but not required. In no event shall OKMemory or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.